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Dec 1, 2020

Alanna M. Carter, LEED AP Principal, Practice Group Lead at HGA is Cheryl’s guest today on the podcast. Cheryl asks Alanna the question, “How have you and your team responded to the pandemic and what’s happening now within your firm?” Alanna took a breath and shared, “It’s interesting as leaders. I don’t think any of us could have realized how we were going to have to navigate through that [pandemic + social unrest in Minneapolis] and then our healthcare clients who were in the middle of being these safety nets for people in the midst of it. How do they understand how to manage through that?” Lean in and listen to this heartfelt and meaningful conversation about what healthcare design innovation looks like today from the inside of one of the largest architecture and engineering firms in Minnesota.

Learn more about Alanna M. Carter, LEED AP Principal, Practice Group Lead at HGA by visiting:

In Cheryl’s conversation with Alanna M. Carter, they discuss:

  • How have Alanna and HGA responded to the pandemic and what was it like during those first few months of the crisis?
  • How did HGA respond to the social unrest that happened in Minnesota and what it meant to HGA’s healthcare clients.
  • What have been some of the benefits of working at home during the pandemic?
  • What was it like among HGA’s senior living and healthcare products when the pandemic hit and how has that shifted?
  • How is patient flow now changing in the hospital setting, and what are some of the emerging patient needs that HGA is now looking at and integrating in healthcare spaces?
  • Are vendors and manufacturers of healthcare products changing? What is Alanna seeing? How is AI involved in this?
  • Why are hospitals in Minneapolis and around the country seeing less violence in the hospital setting, as a result of family members and friends not allowed to visit their loved ones?
  •  What is the impact of COVID on healthcare facilities and what is HGA’s Flexible, Resilient Design?
  • What’s happening with the healthcare cleaning staff? Are they being re-trained for the new way of cleaning?
  • Alanna and HGA are seeing a transition in the assisted living space that answer the question, “What are the top things that need to happen to keep people safe in skilled nursing?”
  • What is the number one thing that research is showing that keeps people safe in senior living right now?
  • What were the pop-up hospitals that HGA designed after the onset of the pandemic?
  • How did Alanna end up in senior living and healthcare design?

The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at

Additional support for this podcast comes from our industry partners:

  • The American Academy of Healthcare Interior Designers
  • The Nursing Institute for Healthcare Design

Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at:

Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at

Thank you for listening to today’s episode of Healthcare Interior Design 2.0. If you enjoyed any part of Cheryl’s conversation with Jenny Hastings, Principal at Boulder Associates Architects, please help our podcast grow by spreading the good word on social media and with your online community. Stay safe and be well. For the full roster of shows, visit:


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